Disclaimer: We will send you our complete terms of contract together with the cost estimate. If a contract is signed, you agree to these terms of contract. The following sections are for illustrative purposes only and are not legally binding.
Compensation is agreed upon between you and one of our consultants. Upon request, several consultants may act as a team. We use customary daily rates as a basis for contract negotiations, in addition to business expenses such as travel costs. For clients in academia, such as employees of a University or students, we offer special rates comparable to a W3 salary in the public sector.
We are happy to provide pro bono services in selected cases, such as charitable causes, outreach activities and particularly interesting contracts. In addition, all consulting services that don't require scientific research on our part is free of charge.
As soon as we can gauge the complexity and extent of a contract, we provide you with a free cost estimate. Please use our contact form, or write one of our consultants directly.
For small, simple contracts that do not take more than a weeks work, we usually compute the final invoice based on the exact hours that we worked on your project. Our cost estimate acts as an upper limit to your bill.
For complex and/or time critical projects, both parties usually agree upon a fixed compensation based on a certain deliverable. We provide you with a monthly invoice for contracts lasting longer than one month; the entire compensation is spread over the contract period. The compensation agreed upon in the signed contract is binding and not dependent on the actual workload.
Small contracts can be canceled by you at any time. Work done by one of our consultants up until this point will be billed to you.
For complex and/or time critical projects, you can cancel the contract within one week at no cost. If a bill had been paid already, we reimburse the full amount within one month. For cancellation at a later date all due invoices need to be honored by our clients.
If not agreed upon otherwise, all intellectual property remains with the consultant in case a contract is canceled. The use of intermediate results by the client is prohibited. If both parties agree in writing, intermediate results may be send to the client to be used at their discretion; in such a case the client states in writing that our consultant is not liable for any mistakes in the intermediate results or any resulting damages. Furthermore, our consultant will not provide amendments or extended support.
We reserve the right to cancel any contract at any time, in which case we reimburse all payments made up until this point within four weeks.
In order to insure our client's financial security, all of our consultants have a professional indemnity insurance in the amount of 100,000 EUR.
In the event that incorrect advice may lead to damages exceeding the above sum, the prospective client must send his or her concerns in writing to our office before the contract is signed. Our consultant will increase his or her insurance coverage. Unless otherwise agreed, our consultants are liable only up to the above amount.
The satisfaction of our customers is important to us. We carry out our business with painstaking attention to detail. All our contracts include a free individual follow-up. We provide further improvements when appropriate, as long as they fall within the scope of the objective of the original consulting contract.